Submit Help Request

Help Desk

Submit Help Request

Support

Here's how to get support with membership queries or travel bookings.

Where can I find my travel documents?

You can find all your travel documents in your travel dashboard here: Click into the booking and from here you can: - Download and print vouchers on the left-hand side: - Resend your conf...
What if I need to make a special request or require additional assistance?

If you have a special request or require any additional assistance for your stay, you can add comments to the accommodation during the booking process. Under the 'Important information' section on ...
How can I amend my booking?

To amend a booking please call 01133 404 444 or email [email protected]. Please note that not all bookings are able to be amended, this is down to individual supplier cancellation or amendment ...
What is the cancellation policy?

To cancel a booking please call 01133 404 444 or email [email protected]. Please note that not all bookings can be cancelled and refunded, this is down to individual supplier cancellation polic...
What if I need emergency assistance when travelling?

Upon booking you will be issued a voucher with full details of your trip along with any emergency contact details. All of this can be found by clicking into the booking via the 'Bookings' section o...
When are your phone lines open?

Our office hours are; Monday: 08:30 - 17:30 Tuesday: 08:30 - 17:30 Wednesday: 08:30 - 17:30 Thursday: 08:30 - 17:30 Friday: 08:30 - 16:00 Saturday: Closed Sunday: Closed
How can I contact you?

Email Email us any time using [email protected] Phone Speak with a member of our team by calling 01133 404 444 during the following office hours: Monday: 08:30 - 17:30 Tuesday: 08:30 - 17:3...