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Troubleshooting

Troubleshooting guidance to help you resolve common queries.

I'm a member but I'm not seeing member prices

To book member prices online, you must be logged in as an active member. If you run a search on our website but aren't logged in as a member, you'll see two prices - the non-member price, and the l...
I need help logging in

Signing in to utc.travel On a desktop: Head to utc.travel In the top right corner, click on Login, then Members Login Enter your login credentials On a mobile device: Head to utc.travel Tap on t...
How do I stop your emails ending up in junk/spam?

It's becoming harder and harder for emails to hit the inbox, which can result in important emails being missed. Make sure you don't miss another utc.travel email by marking us as a VIP/important se...