Troubleshooting

Troubleshooting guidance to help you resolve common queries.

I'm a member but I'm not seeing member prices

To book member prices online, you must be logged in as an active member.

If you run a search on our website but aren't logged in as a member, you'…
I need help logging in
Signing in to utc.travel

On a desktop:
1. Head to utc.travel
2. In the top right corner, click on Login, then Members Login
3. Enter your login…
How do I stop your emails ending up in junk/spam?

It's becoming harder and harder for emails to hit the inbox, which can result in important emails being missed. Make sure you don't miss another…